Couldn’t find your answer? Ask a question
What are you looking for?
Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.
Please call us on +256 414 670 258 or Email us if you can't find your question here
Most Popular FAQs
What do I need to have my website online?
At a basic level you need a domain name, designed website by our team or yourself and a hosting package from HostCyclop our hosting partner or any host of your choice. At a more advanced business level, you need SEO, Website maintenance package (includes content development) and a digital marketing package. To get more value for money, if your business is a start-up its important for you to include some advanced packages to your subscription. We setup for you everything based on your needs and guide you at every step there after.
What is SEO?
SEO stands for “search engine optimization.” It is the process of improving the quality and quantity of website traffic to a website or a web page from search engines like Google, Bing, Yahoo etc. SEO targets unpaid traffic rather than direct traffic or paid traffic.
What exactly are Managed IT Services?
Simply put, Othware Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Othware acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.
What kind of response times can I expect?
We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.
How Long is a Managed Services Contract For?
At Othware, our managed IT contract can be for a quarterly, bi-annually or annual. Managed IT Services Contracts may vary though. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.
What does having Managed IT Services cost?
Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.
What should I do before I call for help?
When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.
What if we already have an internal IT department?
No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Othware makes it simple with an affordable and customized flat rate service plan.
How does a flat rate billing save me money?
Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Othware serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!
What types of systems do you support?
We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon, Google Cloud or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.
Are free Anti-Virus software any good?
First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.
What is cloud backup?
Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.